Contacts and FAQs

The application and enrolment process for a degree can be daunting. That’s why we don’t expect you to do it on your own. You might find the answer you need in our FAQs. Or feel free to get in touch and we’ll do our best to help.

Please contact the study programme for all study related questions or topics such as book lists, timetables, how to apply for exemptions. Contact details may be found under the ‘practical information’ section of each programme, or at the faculty contact list.

Contact us

Any questions? Get in touch with the Enrolment Centre. You can do this in several different ways:

  • Call +31 (0)70 445 85 85 on weekdays between 9am and 5pm (Central European Time)
  • Fill out the contact form

Visit us

Feel free to pop in for a chat at:

Room Ovaal 1.02 (1st floor, stair № 4)
Johanna Westerdijkplein 75
2521 EN The Hague
The Netherlands
Our counter is open from 11am to 3pm weekdays

Snail mail

We will usually ask you to upload documents in our administration system Osiris Application. But if we specifically ask you to send us any documents, please use:
 
The Hague University of Applied Sciences
Enrolment Centre
Postbus 13336
2501 EH The Hague
The Netherlands

FAQs

We answer loads of student questions every day. The chances are that yours has been asked already.

General questions

Try resetting your account via the homepage of Osiris Student. If that doesn’t work, please contact the IT Front Office which manages your THUAS account at frontoffice@hhs.nl.
Try changing your password on the homepage of Osiris Application. Still not possible? Contact the Enrolment Centre.
Log into Studielink and you can change your address. However, if your new address is in The Netherlands and you have notified your (new) municipality, we will automatically be informed.
Get in touch with the Enrolment Centre and ask us to unblock it.

How to apply

You apply for a degree programme in Studielink when you’re interested. You enrol once we’ve checked that you meet all the requirements and have submitted all the right documents on time. You have to be enrolled to attend classes and sit exams.
Just follow a few easy steps. Open your Osiris Student account. Click on ‘personal details’, then ‘degree programme’ and ‘enrolment status for degree programme’. This page shows you the degree programme you’ve enrolled on. On the right, you’ll see a link to ‘declaration(s) of enrolment’. From here, download a declaration for every academic year. The secure PDF file is in Dutch and English with a digital signature.
If you’re enrolled for a minor or degree programme at another university in the Netherlands as well as your degree with us and pay statutory tuition fees, you can request a proof of tuition fee payment (BBC). You’re only required to pay tuition fees once. A BBC is issued once per academic year. You can request a BBC form online. We’ll send the document to your home address within five working days.
You can see if your enrolment is complete in Studielink under ‘my degree programmes’ and ‘status’. If it says ‘in progress’, please log on to Osiris Application to find out what you still need to do. If it says ‘enrolled’, you’ve completed the process. Unable to find it? Contact the Enrolment Centre and we’ll help you out. 

There’s only one intake per year in September. In some cases, programmes may allow you to start later on with an interim registration form (see next question). Non EU students and students with a residence permit for study cannot make use of this registration form.

Unfortunately, this isn’t possible because Studielink is closed after this date. In very exceptional cases, the faculty director may allow you to start during the academic year. Please contact the programme to see if this is possible. If you’re allowed, the Enrolment Centre needs to receive the following items from you:
Also, don’t forget to hand in a certified copy of your graduation certificate and grade list, as well as a copy of your passport. If applicable we will also need a copy of your Dutch residence permit and (if you have a non-Dutch diploma) proof that you meet the language requirements.
If you want to switch to a different degree programme next academic year you can register via Studielink. Please check out which deadlines apply to you. If you want to change degree programme during the academic year, you must get permission from the faculty director and complete an interim registration (see question: Can I register for a degree programme that has already started after 1 September?)

Tuition fees

Go to the tuition fee section on our website. The government sets the statutory tuition fee amount and decides who is entitled to this (as stated in the Higher Education and Research Act). THUAS decides on institutional tuition fees.

In some cases, you may be eligible for statutory tuition fees with a Dutch residence permit. We’ll let you know which additional documents you’ll need to submit during the registration process. Go to the tuition fee section on our website for more information.

This is arranged with a guarantor’s declaration. Both you and your employer must sign.
Complete an authorisation form. Your parent/guardian must sign for you if you’re under 18.

This all depends on how many payment instalments you’ve missed.

  • If you’ve missed one instalment, you’ll be sent an email reminder from Student Accounts Receivables Department (collegegeld@hhs.nl) with a link to complete your payment online.
  •  If you’ve missed two payments, we’ll send you a final reminder about automatic de-registration. If payment is still not received, your THUAS account will be blocked and you’ll no longer be able to register for exams. They’ll unblock your account once everything has been paid.
  • If you miss three instalments, we’ll hand the case over to our collection agency. You will have to pay any legal costs and interest.

Any more questions? Contact the Student Accounts Receivable Department (stating your student number) at collegegeld@hhs.nl or call +31 (0)70 445 88 63.

Entry requirements

Check out our entry requirements. Still not sure? Contact the Enrolment Centre or submit your enrolment request through Studielink so that we can assess your eligibility for the program that you are interested in.

 

If you are 21 years or older on 1 September 2019, you could sit the 21+ Admissions Test. Please check Entry requirements for more information.
If you have an international diploma, the Enrolment Centre will decide if it meets the admission requirements.