Research Group Innovation Networks
The Innovation Networks research group develops and offers expertise and tools that help organisations be creative within their current and future digital and networked context. Collaborating with other organisations has become a sheer necessity: there are no longer individual products or services that are designed and delivered by a single organisation. Travel, for instance, is only possible when various organisations work together, such as an airport, airline, military police, suppliers, governments and international regulators.
The most important research questions that play a role here are: How can we design new forms of collaboration in innovation networks on the system level? How can we ensure that innovation will really make a difference in the long term? What new forms of organisation enable this? What role does design play in this and what are the limitations of our design efforts?
The research conducted by the Innovation Networks research group focuses on a number of application areas based on the necessity of collaboration:
- Retail (in our Retail Innovation Lab)
- Urban Mobility (in the BetaFactory) and
- Agro/Food (in the start-up phase)
We consciously choose areas of application that are important for The Hague region, such as a project to promote The Hague as a shopping city, the Westland and Randstad region for public transport. The research group acts as an innovation driver for the region by supporting interest and expertise already present.
Team
Gabriela Bustamante Castillo
Fenne van Doorn
Heleen Geerts
Hongli Joosten-Ma
Eveline Kapteijn
An Kramer
Armand van Oostrom
Anja Overdiek
Nico Persoon
Programme Coordinator
Alice Schut
Janneke Sluijs
Barry Verbeek
Shahab Zehtabchi
Gabriela Bustamante Castillo
Gabriela is a designer with an MA from the University of Northumbria in ‘ Action Research for Reflective Practice in Design ‘. She is a lecturer in the international program Industrial Design Engineering. During her collaboration with the lectoraat she has participated in the Future Proof Research project co-designing a tool that supports lab coordinators with organizing and following-up on their Living Lab activities.
She has recently joined the Mission Impact Minor as a co-coordinator together with Bas van den Berg. In this context of this minor she will continue with her research focused on how materiality may serve as a boundary object for people to engage in creating alternative futures.
Fenne van Doorn
Sinds haar master Design for Interaction aan TU Delft en haar PhD project bij dezelfde faculteit, richtten haar onderzoeksactiviteiten zich op het betrekken van potentiële gebruikers bij het ontwerpproces. Dit soort onderzoek heeft als doel het dagelijks leven, de ervaringen en wensen van gebruikers in kaart te brengen en daarmee ontwerpers te informeren en inspireren.
Heleen Geerts
Heleen Geerts is docent onderzoeker (opleiding Ondernemerschap & Retail Management) en practor Retail (practoraat in oprichting van het mboRijnland en het ROC Mondriaan in samenwerking met De Haagse Hogeschool). Heleen is mede-initiator van de Retail Innovatie & Experience Campus Leidschendam-Voorburg. Zij was tussen 2018-2021 project manager bij het landelijk onderzoekstraject Future-Proof Retail, verantwoordelijk voor Living Labs en het stakeholdership management. Haar onderzoek richt zich op het organiseren van (en het leren in) labs waarbij thema's als het betrekken van stakeholdersgroepen (vanuit Onderwijs/Onderzoek, Ondernemers en Overheidsperspectief), netwerken en samenwerken haar onderzoeksfocus heeft.
Hongli Joosten-Ma
Dr. Hongli Joosten-Ma has started to work for Innovation Networks since September 2020, starting with developing a Research Plan for IB-Marketing that stimulates the education advancement.
“Customer Experience Marketing” has been chosen as the main research theme, for its integral connection with all societal and marketing trends, and its widely visible impact. The research topics will cover both customer and company elements. Whilst a pragmatic approach will be used for the industry and company choice, the customer research approach will be shared across industries:
- Identify the critical customer experience factors;
- Examine the impact of changes and challenges, e.g. Digitalisation, social value, age- and geo-related specifics.
The three guiding principles are: Real business customer, full IB Lecturer involvement and student projects integration. This plan has been supported by the Business Advisory Council of International Business.
Eveline Kapteijn
Contact:
e.f.kapteijn-kruijswijk@hhs.nlAn Kramer
Armand van Oostrom
Armand van Oostrom is docent en onderzoeker met een Supply Chain & Operations achtergrond. Hij richt zich in zijn onderzoeksactiviteiten voornamelijk op de rol van netwerken bij het succesvol innoveren op het gebied van duurzaamheid bij het Midden- en Kleinbedrijf MKB). Enerzijds is er daarbij aandacht hoe MKB bedrijven in hun strategie (het) netwerken op het gebied van duurzaamheidsinnovaties vormgeven en verankeren. Anderzijds wordt er gekeken naar de systemen (ketens en netwerken) waarin deze bedrijven zich bevinden en hoe deze systemen bijdragen aan duurzaamheidsinnovaties.
Anja Overdiek
Anja Overdiek is associate lector bij het kenniscentrum Mission Zero van De Haagse Hogeschool. Anja’s onderzoeksgebieden zijn stakeholder engagement, co-design en “leren in labs”, vooral gericht op maatschappelijke transitieprocessen. Hybride ruimtes tussen het digitale, fysieke en sociale in interesseren haar bijzonder. Voor haar onderzoek combineert ze kwalitatief en actie onderzoek met design-based methodieken voor een sociomaterieel perspectief. Anja werkt graag transdisciplinair en doet projecten met de opleidingen CMD, IDE, ICM en ORM van De Haagse Hogeschool. Anja is ook lector Cybersocial Design bij Hogeschool Rotterdam. Ze heeft een eerdere carrière als manager voor internationale communicatie in de ICT sector en was de nationale president van de stichting Business & Professional Women (BPWnl). Ze promoveerde in de Politieke Wetenschappen aan de Freie Universität Berlin (Duitsland) met een kennissociologische scriptie.
Programme Coordinator
Nico Persoon
n.j.persoon@hhs.nl
Alice Schut
Additionally, she is rounding up her PhD research at the Science Communication & Education group of the Delft University of Technology. Her research focussed on designing educational tools to encourage children's creative thinking through the guidance of design feedback processes.
Janneke Sluijs
Contact:
j.m.sluijs@hhs.nlBarry Verbeek
Barry has a broad business background. He finished his Master’s in Business Administration and Economics at the VU Amsterdam in 2000 and has worked in marketing for Unilever and Royal Wessanen (one of their brands he worked for was Zonnatura). He then moved into corporate communication and corporate identity at design agency Cascade consulting for various clients. In 2008 Barry was asked to help set up a new bachelor programme called International Communication Management (ICM) at The Hague University of Applied Sciences which he loved doing. It has been a very successful programme and by coordinating the ICM placements, Barry has built an extensive international network. Barry also is a senior lecturer specializing in corporate communication, reputation management, internal branding, advisory skills, design thinking, strategic thinking and of course sustainability.
Within the ICM programme Barry has always been an ambassador for sustainability. He also has been lecturing on sustainability at the London School of Public Relations (LSPR) in Jakarta, Indonesia and has been a keynote speaker on sustainability at a conference organized by the Turiba University in Riga, Latvia.
Shahab Zehtabchi
About the professor
dr. ir. Christine De Lille
Christine has been a professor in the Faculty of Business, Finance & Marketing at The Hague University of Applied Sciences since 1 September. She also works as an Assistant Professor in ‘User-centred Design of Business’ for the Industrial Design Engineering Faculty at Delft University of Technology. This is where she studied and earned her PhD in 2014 (in combination with Utrecht University of Applied Sciences). She has extensive research experience and expertise in the areas of design, management, entrepreneurship and internationalisation in complex environments. For example, she is currently involved in the Strategic Product Design Master’s programme at the Delft University of Technology. In her work for the Design Management Network, Christine applies her experience as a Board member and network to focus on contacts between research and higher education. She is also a member of the board of an international working group on research into design management. In addition, Christine works as a reviewer and organiser for design management conferences and works together closely with such organisations as KLM, Barco, the Dutch Chamber of Commerce, Luzern Hochschule and Antwerp Management School. She speaks regularly at conferences in a practical and academic capacity, both in the Netherlands and internationally.
c.s.h.delille@hhs.nlProjects
Energy transition LV
Like all Dutch municipalities, Leidschendam-Voorburg has the task of letting go of the gas grid. Knowledge center Mission Zero was asked to help think about the realization of this issue from multiple perspectives.
Students help horticulturists create a circular future
The Hague University of Applied Sciences, the municipality of Waddinxveen and Greenport West-Holland are putting together their knowledge.
Future Proof Labs
Publications
Whitepaper
Evaluating living labs?
Book
Innovating with labs. That’s how you do it!
Whitepaper
Evaluating living labs?
Living labs are complex multi-stakeholder collaborations that often employ a usercentred and design-driven methodology to foster innovation. Conventional management tools fall short in evaluating them. However, some methods and tools dedicated to living labs' special characteristics and goals have already been developed.
Download the whitepaper
Book
Innovating with labs. That’s how you do it!
The book “Innovating with labs. That’s how you do it!” gives you the
practical tools you need to set up a successful living lab together with all stakeholders in your context. Find out how you can collaborate with them and students from your region to work on innovative solutions for complex issues. With the aim of creating a vital and future-proof environment.
This publication can be purchased internationally as ebook or printed book via this link.