Frequently asked questions

Borrowing, renewing, reserving

Online renewal works best when you allow pop-ups and delete cookies. You can also renew your borrowed materials at the selfservice desk in the library, by phone: (070) 445 7882 or by email: bibliotheek@hhs.nl.

If this is the case, you can become a member of the Library as an external user. The cost for these privileges is €15 a year. More information about this is provided in the Library Regulations. External users cannot make use of the digital library or the computers in the Library.

Students need a HHs student card to request or borrow items from the library’s collections. Staff and external users need a library pas. Staff can make an online request for a library pass.

Send an e-mail to bibliotheek@hhs.nl that provides a clear description of the problem. If you still have the check-out slip or e-mail confirming the check-out, your name can be removed after the fact as the borrower of these books. The only way to do this is to go in person to the location where you checked out the material and present the check-out confirmation.

All reminders are sent out automatically. In your case, the first reminder was sent before you renewed the item. If in doubt, you can always check the return date for an item at ‘User activities’ in the catalogue. If the lending period isn’t correct here either, you can contact the Library at bibliotheek@hhs.nl or +31 (0)70 445 7882.

Look around at home to see if you might still have the book and ask classmates or colleagues if they might have the book. If necessary, renew the book so you have extra time to look for it.

Once you’re sure that the library material is actually lost, you can send an e-mail requesting a bill giving the replacement value to bibliotheek@hhs.nl.

Your name is on the blocked list because of one of the following situations.

  1. Your fine exceeds €7.50.
  2. The return date was longer than 35 days ago.
  3. You have a book that has been reserved and you have not returned it by its return date.
  4. You received an invoice for not returning the loaned library materials on time. This invoice is sent 70 days after the end of the lending period.
  1. Search the shelf and the surrounding shelves
  2. Ask at the helpdesk when the book should have been returned; it may be on a library trolley waiting to be returned to its proper place
  3. Look around if someone is using it
  4. If you really cannot find it anywhere , then please report it missing at the helpdesk

Users may never have more than 10 items on loan, and never more than 7 items from the same category (books, CD-ROMs, or DVDs).

The loan period for books, CD-ROMs and DVDs is three weeks. Items may be renewed up to 5 times, provided they have not been reserved.

Loans can be renewed up to five times for the standard period, unless the items have been reserved by another borrower. During opening hours, renewals can be made in person at the library desk or by phone. Dial +31 (0)70) 445 7882 for the Central Library and location Delft and Zoetermeer or +31 (0)70) 448 3279 for location Laan van Poot. Outside opening hours, renewals can be made by emailing a request to bibliotheek@hhs.nl. Please remember to include your name and, if you are a student, your student number.

To renew items online, students and staff should go to the HHs catalogue and click on "User activities".

Only items on loan can be reserved. To make a reservation, visit the helpdesk in either the Central Library or location Laan van Poot. Unfortunately, we cannot accept reservations by phone or through the Internet. Making a reservation costs € 0.50 per item, payable by campuscard or bank card. You will be sent an email when the item is available for collection.

Databases and online sources

Go to Library > Search and find en choose A-Z databases or Simultaneous search.
The databases and online sources are divided into domains, subject areas. If a database includes multiple subject areas (it is multidisciplinary), it can be found only under the ‘General’ domain. The complete list can be found under the alphabetical list of databases. Click on the name of a database to open it. Click on the ‘i’ for a short description.

An online source is a source of information accessible via the internet. A database is a computer file containing a large quantity of data arranged in an ordered manner. A database can contain various kinds of information: usually articles taken from e-journals, often e-books or parts of e-books, visual material, statistics, and literature descriptions.
The list of databases and online sources is made up primarily of commercially licensed databases, but there are also some free informative websites (such as Statline and OpenAIRE). Students and staff have access to the content of these databases because the library has paid for the licenses.

If you click on the ‘i’ located in front of the title of a database, you will see a number of fields:

Source

The name of this database or online source; click for access.

Description

A brief description of the character of the database.

Domains

This tells you where to find this source in the list of databases.

Key words

The most important subjects found in this source.

Details

Access: At home or only on campus Free source: a free source or a commercially licensed source Language interface: the language of the search system Language of content: the language of the content found in the source Full text: is the complete text available? Simultaneous: Is this source included in the Simulteneous search engine? Find It: Is the ‘Find It’ function available in this source? Personalised account: Can you generate a personal account (within your THUAS account) for things like alerting, saving results, etc.? RefWorks: Is it possible to export descriptions to RefWorks? Apps: link to apps and mobile site if available.

Browser

Minimum browser requirements and comments about accessibility.

Help

Link to help information and manuals.

The THUAS library has agreed to licensing terms with the suppliers of most databases in order to make certain content accessible. This means that the supplier has to be able to identify a user as a student or staff member of THUAS. This is accomplished in various ways. The devices that are logged into the campus computer network (on campus or accessible by using EduRoam) get assigned our school’s IP address. This is recognised by the supplier so that logging in from inside the campus environment to access many (but not all) sources is unnecessary. Logging in for access will be required, however, if a THUAS user is off campus (at home, work or an internship address).

The standard procedure for campus PCs and when on the intranet is to log in with a user name: 12345678@student.hhs.nl (students) or gebruikersnaam@hhs.nl (staff).

Simultaneous Search: log in via SURFconext using the standard login details.

For access from home, most databases (such as Academic Search Complete) require logging in via EZproxyserver. (Here again, the standard login details are used.)
On campus, logging in isn’t necessary because the user is automatically recognised.
These sources can be identified from the prefix in the hyperlink: http://ezproxy.hhs.nl/login?url=

A number of databases (such as: NEN Connect) use the Simultaneous Search login mechanism: this goes via SURFconext using the standard login details.

For some databases (such as Legal Intelligence), logging in goes directly via SURFconext using the standard login details.

Certain databases (such as BRISwarenhuis) require logging in via KennisID. This means that the user first has to create a KennisID composed of his/her THUAS e-mail address and a self-selected password. (For more information, refer to the description of the source.)

For the Kennisbank Decentrale Regelgeving database, the user has to generate an account with his/her THUAS e-mail address and a self-selected password. (For more information, refer to the description of this source.)

This is not the URL located in the browser’s address bar that you see after clicking on the source!
In the list of databases, hoover your mouse over the title of the source but don’t click on it. You will then see the URL for that hyperlink. For home access, copy this URL using the right mouse button.
See also: ‘How do I log in?’

If you’re off campus, you always have to log in. On campus, this varies. If you’re on campus, look at the URL for the hyperlink in the list of databases. Move your mouse over the link below this and click on it. If the URL contains the EZproxyserver prefix, logging in on campus is not required. See also: ‘How do I log in?’

Tip: If you want to take a link to a database, hoover your mouse over the source title in the list of databases and copy the URL by using the right mouse button.

Problems with accessing databases and Simultaneous search

Unfortunately, it is not possible to provide support for all the browsers and all their versions. You can sometimes run into problems with certain browser versions; if these problems have been reported previously, this is mentioned in the description of the database. Click on the ‘i’ and look at the browsers field. If a certain browser is associated with problems, use another one.

Use the right (and fastest) route for access to the database: go to Library > Search and find and choose A-Z databases or Simultaneous search. Select the database you want from a certain domain or the total list, and click on the title for access. You then see the login screen needed to identify yourself as a student or staff member. Note bene: in order to link to a database, use the full URL from the list of databases.

You can go to Simultaneous search; listed at the bottom of the page under ‘Current news’ are any current problems. These can be technical problems related to the database’s supplier, Simultaneous Search, THUAS systems, or reduced accessibility due to technical maintenance activities. If you have any questions, contact the Library.

If something went wrong during an access attempt, you may have to restart the browser after deleting the temporary files. Solution: delete the temporary internet files and cache in your browser’s settings, and restart the browser. See directions for Internet Explorer, Firefox, Chrome and Safari.

Another cause of access problems could be the computer network’s security system. Discuss the problem with the IT staff at your internship or work location.

Use the contact form in Simultaneous search or contact the E-helpdesk, send an e-mail, call us (+31 (0)70 445 7882) or come to the Helpdesk on the ground floor in the Library.

Theses and publication

You will need to complete the digital thesis registration form available from various sources:

After your thesis has been approved by your lecturer (and also after an Ephorus scan if relevant), you can register your thesis by completing the Thesis Application Form.

  • You are responsible yourself for asking permission from your internship company as to whether they would also agree to registering your thesis for inclusion in the HBO Knowledge Base. Announce your intentions regarding this in advance, and also consider making certain details anonymous or leaving out a chapter that includes company-sensitive information if you want to register your thesis for inclusion in the HBO Knowledge Base (the Library has a folder providing tips).
  • Your degree programme also has to agree (usually requiring a grade of at least 7 out of 10). For most degree programmes, your registration arrives at your degree programme first; if no objections are raised here, it gets sent to the THUAS library where it is then entered as quickly as possible into the HBO Knowledge Base. For certain degree programmes, however, your registration is sent directly to the THUAS library. In this case, the Library checks with your degree programme for its approval.
  • Obviously, you, too, have to agree to the registration of your thesis for inclusion in the HBO Knowledge Base.

Finally: don’t forget to indicate which Creative Commons user’s copyright license people may use regarding your publication.

This can be done in various ways:

  • By sending an e-mail to HBO-Kennisbank@hhs.nl including as much information as possible with the publication as an attachment.

Be sure that any possible publisher will also agree to inclusion in the HBO Knowledge Base via this ‘green open access route’. If desired, comments such as a reference to the official publisher’s version could also be included.

Finally: don’t forget to indicate which Creative Commons user’s copyright license people may use regarding your publication.

Journals and BrowZine

The printed periodicals are located on the ground floor of the Library. All the current year’s issues of periodicals are located in the periodical cabinets. The most recent issue can be found on the slanted storage shelf, which can be lifted to access that year’s back issues. Older completed volumes are kept in periodical cassettes that are located somewhat farther away on the ground floor. All the periodicals are alphabetised according to title. You can search for a periodical (not individual articles) using the catalogue.

Yes, they are accessible through the list of ejournals, which you can also consult from home. Go to Library > Search and find > Journals.

You can log in to BrowZine with your THUAS account. If you want to use BrowZine on various other devices, you will have to create a personal account in BrowZine.

The BrowZine app is linked to the e-journals collection; via the app, your access is limited to:

  • academic periodicals
  • periodicals from which the publisher shares the metadata (view the list of all publishers.

E-books

The library catalogue contains a customised selection of e-books that includes a small percentage of the required literature. By selecting ‘E-books’ in Simultaneous Search, you can search for the books available from all suppliers at the same time. You could also search per supplier by clicking on the supplier’s title.

Depending on the e-book’s supplier, you can download it, borrow it, or read it online. Here is a list of options for each supplier.

Information literacy skills instructions (Bibits/Hit)

You can log in via Information literacy skills → ILS Curriculum - Training activities. The first time that you request participation in a library training activity, you will have to go through a number of steps including indicating your degree programme and your language. Take a look at the login procedure for the Bibits and Hit library training activities.

Yes. If your computer blocks pop-ups, you will receive a warning message. The login procedure for the Bibits and Hit library training activities tells you what to do if you get this warning.

Yes, the test can be retaken. Go to Information literacy skills curriculum – Training activities to retake the Bibits or HIT library instruction test.

Your results will be sent to your department.

Creating a bibliography (RefWorks)

The group code is HHSreference.
No, you can create both a personal account and a shared account (eg for a project).

For degree programmes given in Dutch, students can use De APA-richtlijnen uitgelegd, een praktische handleiding voor bronvermelding in het hoger onderwijs. This publication is available in the Library, can be downloaded at no cost from auteursrechten.nl and can be purchased as a hard copy in a ring binder for €3.95 via Studystore.

Students enrolled in a degree programme given in English can simply use the official Publication Manual of the American Psychological Association. Copies of this manual are available in the Library. Lots of information and examples are also available at apastyle.org and blog.apastyle.org.

search.creativecommons.org is a site that provides access to search engines leading to visual material free of copyrights (examples: Open Clip Art Library, Pixabay and Wikimedia Commons). Or take a look at the extensive selection of photographic material on the web.

For degree programmes given in Dutch, students can use De APA-richtlijnen uitgelegd, een praktische handleiding voor bronvermelding in het hoger onderwijs. This publication is available in the Library, can be downloaded at no cost from auteursrechten.nl and can be purchased as a hard copy in a ring binder for €3.95 via Studystore.

Students enrolled in a degree programme given in English can simply use the official Publication Manual of the American Psychological Association. Copies of this manual are available in the Library. Lots of information and examples are also available at apastyle.org and blog.apastyle.org.

The basic concepts are explained at auteursrechten.nl. This site also contains a list of frequently asked questions for use by students, lecturers and researchers. The questions address the use of copyrighted material as well as issues you could be confronted with as an author yourself. The ‘tools’ heading provides rules of thumb regarding specific copyright issues such as e-readers, web lectures, presentations, open access, and audiovisual material.