FAQ's on the coronavirus 

The Dutch Prime Minister and Cabinet announced measures relating to the coronavirus that have a major impact on The Hague University of Applied Sciences (THUAS). We can imagine that you have many questions and we hope to answer them as well as possible with this Q&A. Unfortunately, we may not have certain answers (yet) and we ask for your understanding. We would like to thank you for your cooperation and flexibility. Please check regularly for updates here.

 

What will the new academic year look like?

The corona measures announced by the Dutch government have changed the face of many activities that used to be considered ‘normal’ in the past. This has had far-reaching consequences for our staff members and students, our education and our regular procedures. For instance, for a long time it was unclear what the next academic year would look like.
Unfortunately this lack of clarity continues somewhat as we don’t know exactly how everything will work in the new year. What we do know is that the rules for maintaining a 1.5 metre distance will mean that we can only offer a limited number of physical classes at our university of applied sciences. Part of our education, especially in the first semester, will be offered as remote or online education, just like in the second half of this year. When determining what educational activities will physically take place in the new year, extra attention will be given to activities that ensure bonding with students and staff.
What we also know now is that the new academic year should begin on the scheduled start date. That means in the first week of September, although the exact start date varies per degree programme. If you are already enrolled, you will be informed of this date at a later time by your degree programme.

FAQ - General

We follow the websites of RIVM and Foreign Affairs (travel advice), in addition to all known news sites. Besides that we also stay in continuous contact with other higher education institutions in the Netherlands.

The THUAS follows the policy of the government and RIVM.

Extra hygiene measures are taken at all locations of the university of applied sciences

FAQ - Potential students

Through ‘blended learning’ – combining in-person classes and tutorials with online learning. In our educational framework, we have developed and been using our own THUAS interpretation of blended learning for a number of years, which we call The Hague’s Blend. By this we mean that blended learning is used to have more quality time with students. Digital resources are used to create more time in the curriculum that lecturers can use for more contact with students for active learning. For example, more time for applying the material, more one-on-one contact, engagement with or guidance of small groups, differentiation in class or offering the material just-in-time. Class sizes will be small and timetabled to ensure that appropriate social distancing can be maintained. Based on the current government regulations in force we are planning to start off with 20 to 30% of normal in classroom study contact hours. As the situation continues to ease we will adapt the amount of in classroom study contact hours accordingly. 
We will be offering new orientation activities for new students at different times and forms to avoid crowding. We welcome your active participation so that you can meet your fellow students. Information on how exactly we'll help you find your feet will be published via this link before mid-July. 
For students who for reasons related to the coronavirus outbreak cannot make it in time to The Hague for the start of the academic year, we will where possible within the academic regulations and physical constraints endeavour to engage you online with in-person classes and/or make them available. You will have a tutor assigned to help you; in addition other teaching and support staff will be available to help you during this period until you can join us in The Hague. When or where barriers may arise for students participating from a distance in online classes, exams, etc then we will work where possible to offer tailor-made solutions to minimise any negative impact on their studies.
It is also very important to us that you feel yourself at home as a full member of the THUAS community – and not just in the classroom. With that in mind we are working to adapt and expand the social and academic support that is available to students. There will be tutors available to assist you with study issues, counsellors to provide help when needed. THUAS already has a lively social and cultural campus that we will be expanding and adapting further to ensure that you can enjoy it to the fullest.
Healthcare is a key topic and you may be wondering about how that is in this country. The Netherlands has one of the best healthcare systems in the world and is accessible to all should you fall ill. For non-EEA students requiring a study visa/residence permit, health insurance is included in your package fee payment. For other students we advise to double-check the terms and conditions of your insurance policy or ask us to refer you to a local Dutch insurance company.
The Dutch government has implemented a strategy that seems to have brought the epidemic under control. Nearly all of the shops are open, primary and high school classes have started again and from the start of June cafés and restaurants will reopen. Sports schools will reopen on 1 July. In all cases though these business will have to continue following strict rules to ensure that public safety is maintained. Facemasks are not compulsory except for if you need to use public transport. Large public events such as concerts are banned for the present. 
Should you be wondering about travel restrictions, the current situation is that travel from another part of Europe to the Netherlands is allowed – regardless of nationality. At the time of writing the Dutch government does not impose a mandatory (self) quarantine period after arrival. Currently there is a restricted entry for non-Europeans into the EU. THUAS Enrolment Centre will take care of your visa/residence permit application, and the Dutch Immigration Service is processing these applications – but we’re waiting for embassies to reopen and allow you to collect your visa, and travel restrictions to be lifted. 

All events are cancelled up to and including September 1st. This includes activities like Trial Study Days and Shadow-a-Student. In case you enrolled for one of these activities, you will receive a personal notification. 

Our buildings are open on normal opening hours, but spaces in which education-related activities take place, such as the library and workshops, are closed. This also applies to the sports facilities. Also there is less staff present to be able to answer your questions in person. We therefore recommend to contact the programme(s) of your choice.

We would like to refer you to the website pages of our programmes for contact details.

Note that different language test deadlines apply for EU and non-EU applicants at THUAS. Find out which important deadlines apply to you.

In nearly all countries it is now possible to take the English test at home. Check out our entry requirements page to find out more about accepted tests and minimum scores.
Yes, the 21+ admissions test will still take place. Whether this takes place at The Hague University or online from your own home, still has to be decided. 

Read more about the 21+ admissions test on www.hhs.nl/21plus or in the the online information brochure which you can download on the website. 

For additional questions, please send an email to bit@hhs.nl.

FAQ - Consequences for your study

In September a new round of internships are supposed to take place. Have you already found an internship this will not be cancelled at this moment in time. However as we do not know what the world will look like in September, we are gathering information to make a decision. We hope to have a better idea in the coming weeks. A decision to cancel or continue with internships abroad will therefore not be taken until mid-June. Have you not yet been able to secure a suitable internship? Please do not select a country that is labeled orange or red, as is in line with current THUAS policy. We strongly recommend to not opt for an internship abroad, to be on the safe side. In case both situations do not apply to you, please contact your study programme.
On May 19th the Board has decided to cancel all physical exchanges for the first semester of 2020/2021. You have been or will be informed about this decision by your programme.
Please keep a close eye on the communication channels of your programme. All updates will be published there.
We now assume that we will not be able to allow structural physical education activities in the THUAS buildings until September, when the new academic year starts. And this will only encompass a small amount of our education activities, due to the restrictions of maintaining a 1.5 metre distance. That means that the majority of our education activities will continue to be offered as remote or online education.

On 20 May, the Dutch government will decide if it may be possible to offer physical activities in higher education before September. If allowed, it will be under strict regulations. THUAS will continue to assume that its activities will be offered online.
Under normal circumstances, first-year students will receive a standard letter of warning regarding the upcoming Binding Study Advice (BSA) by 31 March at the latest. Due to corona, things are going a little different this year. The term to achieve the BSA standard has been extended for students who entered their first academic year in 2019-2020. The Hague University of Applied Sciences aims to send the letters / information about the (N)BSA no later than 1 May.

The Ministry of Education, Culture and Science has requested that institutions defer issuing negative binding study advice until the second year of studies. THUAS will comply with this request, and has decided to maintain the standard of 50 EC, and any qualitative demands.
For our students this means the following:

Enrolled for the first time in the 2019-2020 academic year?

If you’ve obtained fewer than 50 credits, you will be given a deferred advice. We recommended you to carefully consider whether you wish to continue your studies. You should also talk to your mentor/academic career coach. If you've achieved the standard 50 credits and meet the qualitative criteria if any, you'll get a positive advice.

Have you received a deferred study advice in the 2019-2020 academic year due to personal circumstances?

 

We will look at whether without the perils of the corona virus you would have also gotten a NBSA. For instance, because the tests that you still had to take were before 16 March, when the measures entered into effect. If that is the case, you will now too receive a negative binding study advice. If not, you will receive a deferred advice.

Enrolled for the first time in the 2019-2020 academic year, but withdrew between 1 February and now?

You would normally have received a binding negative study advice. But due to the perils of the corona virus, you will now receive a deferred advice.

Enrolled for the first time in the 2019-2020 academic year, but withdrew before 1 February?

Nothing changes for you, you will still not receive a (deferred) advice.


Are you considering to withdraw due to the current situation? Carefully consider the consequences. Withdrawing from studies has consequences for among other things the right to student finance and your right of residence in The Netherlands (in case THUAS applied for a permit for you). Once withdrawn, you also lose the possibility to file for extra financial support that DUO may offer due to Corona. In short, we highly discourage withdrawing for the rest of the academic year.

If you are staying in DUWO accommodation booked via THUAS, please note that early termination is only allowed if either your government or your home institution is calling back all students. A full calendar months’ notice applies. For example, if your home university calls you back in March, your contract runs until 30 April.  If the decision to terminate your stay is yours, termination is not possible and you are liable to pay for the full tenancy period.

Now that a number of students are unable to go abroad for an exchange, we are receiving questions about enrolment in minors. The normal procedure calls for a second enrolment round (the so-called final round), which will be held as usual. This round will take place from 4 May, 8 am until 18 May. Enrolment occurs via Osiris Student. See your degree programme’s website for more information about the available minors and the procedure.
Students can find more information about minors by going to the Student Portal > choose your faculty > choose your degree programme > Minors and Electives. Staff members can go to the Staff Portal, under Themes > Minors and electives.

The crisis management team has decided to make an exception at this time for countries that are code orange because of the Corona crisis, so you could register for trips abroad for the new academic year. However, considering the current developments, there is a chance that you may still be unable to travel at a later date.

DUO has acknowledged that this could be a problem. DUO: “To be entitled to student finance, you need to show that this is a case of force majeure. To do so ask your (former) employer for a declaration stating that you are not working or working less because of the coronavirus. The declaration must clearly state to what period this refers.” For more information, see https://duo.nl/particulier/footer-engels/contact/index.jsp. We also advise you to discuss this with your study counselor.

No. The Ministry of Education, Culture and Science may decide to adjust the tuition fees in the future, but at the moment THUAS is continuing to provide education which means students are required to pay the full tuition fees. The fact that education is now offered online rather than in person (and with various forms of online support) does not change this. Despite the situation, our goal remains to provide good quality-and-value for money education. If you feel that your programme is not offering sufficient tools or support for you to meet your educational goals, please contact your study adviser / SLB’er.
The decision to go back to your homecountry is yours. Please check whether there are travel restrictions in your home country for travelers from the Netherlands. Check with your program what the possible educational consequences are. This has to be reviewed case by case. NOTE: THUAS will offer online education as long as face to face education is impossible. At a certain point in time the world will once again return to normal, and regular ways of education will resume.
You will be informed whether your appointment takes place in a different setting (for example by telephone). At the very least it will not take place at school.

All physical desks, such as the frontoffices of the facultybureaus, will not be manned, but will be reachable by phone or email. The same goes for the Central Student Registration and International Office. The FZ/IT desk will continue to be manned.



The main building is open during weekdays, from 8 AM untill 7 PM. Most of the facilities, such as the library, catering and sports facilities, are closed. All physical desks, such as the frontoffices of the facultybureaus, will not be manned, but will be reachable by phone or email. The same goes for the Central Student Registration and International Office. The FZ/IT desk will continue to be manned.

All other campuses (Zoetermeer, Delft and Sportcampus Zuiderpark) will be closed starting Thursday 19 March.  


No, all events up to and including 1 September will be canceled in accordance with the national measures that the Dutch Government has taken. You will be informed about how and when you will be awarded your diploma.

There are no exams or classes that require your physical attendance at the university up to June 1st but we are also looking into ways to continue testing in other ways and forms. Should there be a major change in the test format, the guidline is to inform you at least 10 working days in advance. Online tests can go ahead as planned. Please contact your programme for specific information.

First discuss with the organisation where you are doing your internship whether or not, and how you can continue your internship. If this is not possible, please consult your internship supervisor.
 

This has to be considered case by case. The university will make every effort to minimise as much as possible any negative effect on your study progress.  However, as this is an international crisis we follow the advice of the Dutch Ministry of Education.  Should you be facing a study delay then – in principle – you should first contact your study advisor.  However, as this is such an extraordinary situation, they may not be able to answer your question immediately.

If you miss exams because the GGD or general practitioner has said that you have to stay at home because of (possible) infection with the coronavirus, this is a case of circumstances beyond your control. Please look at the communication of your programme and the Exam Board closely to what procedure to follow.

The possibilities of offering digital education are examined for each study program. You will be informed of this as soon as possible by your programme.

Up to and including 1st June, education will no longer be offered at the locations of the THUAS. This measure applies to all locations of The Hague, Delft and Zoetermeer, as well as to the Sports Campus. It also applies to all educational activities (work groups, lectures, practicals, etc.) and exams.

FAQ - Studying abroad

Limit your travel movements as much as possible and carefully review the need. This also applies to trips abroad, for employees and students. Contact your study programme to find an alternative together.

Costs are not reimbursed; this is circumstances beyond our control. If you have received a Holland / Hogeschoolfonds / Erasmus+ scholarship, you can (partially) keep your scholarship under certain circumstances.
 For questions, please email scholarships@hhs.nl.

Yes, the THUAS is asked to maintain regular contact with students who are known to reside in risk areas. NOTE: Make sure that your stay abroad is registered in OSIRIS at all times.

If it concerns your study progress, but you are not directly endangered, you can contact your study programme to find a solution. When it concerns a crisis in which you are also concerned about your physical safety, you can call the emergency number of THUAS 070-445 7679.

You are free to return to your home country. Make a careful and balanced decision for yourself. In the period where THUAS does not offer any face to face educational activities, classes will be provided online as much as possible (will vary between programmes). Where you take those classes is irrelevant. As soon as the regular programme can be continued, we expect you back in The Netherlands to continue your classes. Should you choose to travel to your home country, always confer with your programme.

No, THUAS does not reimburse these costs, as they are the consequence of an individual decision. Are you being recalled by your home University? Please consult them on the possibilities for reimbursement.

Communication

What is the plan for communication about the coronavirus at The Hague University of Applied Science?

The crisis management team carefully monitors the situation and anticipates possible scenarios. New developments are communicated as soon as possible via Intranet. The Q&A is also regularly updated. If necessary, additional communication takes place via social media and e-mail.

Where can I go with my questions regarding The Hague?

For questions about the COVID-19 virus, you can call 070- 445 8777 on workdays between 09:00 and 17:00. You can also email: coronavirus@hhs.nl

Where can I find general information?

More information about the coronavirus can be found on the RIVM and GGD sites or call the RIVM information line: 0800-1351.