NSE increase for five degree programmes is reason to celebrate

The Executive Board (EB) put five degree programmes in the limelight due to the great increased results in the Dutch National Student Survey (NSE). Besides compliments for their performances, the teams were given cake, or another tasty treat. ‘The trick is to be strict and teach students and to satisfy them that way.’

The NSE results are a focal area but that does not deny the fact there is good news to report. Primary school teacher training (PABO), International Business (IB), Architecture and Construction Engineering, Process & Food Technology (PFT) and Engineering Physics are all performing well in the NSE on the points of general satisfaction, content and lecturers.

Architecture and Construction Engineering in top 10

The Architecture and Construction Engineering degree programme is in the top 10 of best scoring degree programmes on all three points and has increased its scores for all three in the past two years. Additionally, of all the programmes, Architecture and Construction Engineering has seen the greatest increase for content and has seen one of the biggest increases for the theme of lecturers.


The Process & Food Technology (PFT) degree programme is also in the top 10 on all three points and has seen an increase for the second year in a row for general satisfaction. PFT has also seen an increase for content and lecturers and in 2018, this degree programme is one of the biggest gainers for lecturers.

General satisfaction

Engineering Physics is in the top 10 for all three points and has seen an increase in scores for content and lecturers. PABO is the biggest gainer for general satisfaction and is in the top 3 biggest gainers for content and lecturers. International Business is also one of the biggest gainers on all three points and is in the top 10 of the highest scores for general satisfaction and content.


Mark Lee, marketing lecturer at International Business, was happy with and surprised by the cake. ‘The NSE is important, it ensures you keep your finger on the pulse, but it isn’t sacred. You measure whether people are happy. As a lecturer, you could do nothing, give the students a ten and they are happy. The trick is to be strict, teach them and satisfy them that way. It should be the good things that make them happy.’

Doing better

‘We have never had bad NSE ratings but last time they were a little lower than expected. Because of that we have improved on the things we’ve always done and you see the results. These are things such as better preparation and providing better information. For instance, that students know in week 1 what they have to deliver in week 12. Then they have a better idea of what they are working towards.’


As Engineering Physics and Process & Food Technology programme manager, Jorien Schreuder received two lots of cake. During the meeting ‘Setting to work with the NSE’, Leonard asked her what the key to success was. ‘Communication with students’, was her succinct answer. ‘Even if it is bad news, it’s about telling students what’s going on and explaining what you are doing to ensure you improve next time.’